
Hello Lamp Post
- Founded: 2018
- contact@hlp.city
- Community engagement
- Artificial intelligence (AI) and software solutions
Introduction
Many traditional engagement methods face challenges like limited reach, ineffective communication and resource constraints. Hello Lamp Post bridges these gaps with automated, two-way digital assistants that enable organisations to connect with audiences anytime, anywhere. This approach enhances customer experiences, reduces costs, improves operational efficiency and collects real-time insights to support informed decision-making.
Accessible in any public space, our digital assistants allow organisations to:
- Provide 24/7 instant, automated customer support
- Gather meaningful feedback in real-time
- Boost engagement and foster customer retention
Based in London, UK, Hello Lamp Post operates globally, with projects across the United Kingdom, United States and Australia. We partner with central and local governments, airports, property management companies, utilities, Business Improvement Districts (BIDs), and more.
As a trusted supplier, we’re listed on frameworks such as the UK Digital Marketplace, Microsoft Marketplace and Carahsoft in the United States, ensuring seamless procurement for public sector clients.
Each project is fully customisable to align with our customer's KPIs and outcomes. We collaborate closely with clients to design and deliver solutions that meet their unique needs, whether improving public engagement, enhancing service delivery or gathering critical insights.
Case studies



Testimonials
“Using Hello Lamp Post, our downtown district has increased the level of engagement and given us a new way to engage that evolves beyond static forms of communication like phone, email or social media platforms like Facebook.”
“The tool can be a unique way to learn about some of the great work already taking place in Dundee to address the climate and nature emergency - showing off some things that residents might not be aware of that are happening right around the corner from them.”
“Hello Lamp Post has enabled us to not only further automate our visitor surveys, but survey more people, more frequently, Ultimately, we’ve been able to gather more meaningful data about public satisfaction with our destinations and experiences we offer.”