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Introduction

Granicus is the global leader in customer engagement and experience technology and services for the public sector providing civic leaders with a comprehensive digital technology platform capable of serving their whole community. Now powering more than 30 billion digital interactions globally each year and connecting more than 500,000 government and industry professionals with greater than 350 million opt-in subscribers, Granicus is proud to serve as a critical strategic partner to governments as they work to deliver seamless and equitable community-wide experiences. With comprehensive cloud-based solutions for communications, website design, CRM, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and constituents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions and communicating critical information, Granicus brings governments closer to the people they serve — driving meaningful change for communities around the globe.

Our products

  • Product Logo - Granicus
    govDelivery

    Transparency and communication are crucial for public sector organisations. Build awareness and keep your community connected with our integrated email marketing solution. Easily engage with users at scale and accelerate audience growth.

  • Product Logo - Granicus
    EngagementHQ

    Make informed decisions with EngagementHQ by unlocking community input at scale. Understand beliefs, emotions, and sentiments to drive change. Use it for community engagement, citizen involvement, planning consultations, online safe spaces, tenant engagement, budgeting, and data-driven strategy. Transform your approach with insights that matter.

  • Product Logo - Granicus
    govService

    Meet community and staff expectations while saving costs with govService. Go fully digital with modernised customer experiences and connected portals. Streamline workflows, improve services, and reduce costs from direct customer service contact. Achieve efficient and effective digital services with govService.

Case studies

England
Granicus
City of Doncaster
Community engagement Artificial intelligence (AI) and software solutions Organisational digital transformation
England
Granicus
Health and Safety Executive (HSE)
Environmental and sustainability services Artificial intelligence (AI) and software solutions Organisational digital transformation
England
Granicus
How Barking and Dagenham improved Resident Engagement
Community engagement Artificial intelligence (AI) and software solutions Organisational digital transformation

Testimonials

“[govDelivery] was amazing compared to social media because we were able to help people find specific information and we knew people were finding it. We knew people were interested through analytics and keeping related pages up to date.”

Nick Fromont
Digital Communications Business Partner, City of Doncaster Council

"Being able to see data in the back end and do thematic analysis there is much more user friendly than doing it manually. Being able to store and analyse electronic as well as hard copy responses all in one system is helpful."

Julia Stackhouse
Senior Communications and Engagement Manager, NHS South, Central and West

"This campaign has attracted some impressive numbers. More than 6,100 have signed up for the Working Minds e-bulletins, and, impressively, 55% of these subscribers are active 'champions.' In addition, the Working Minds e-bulletin performance data is very strong, with high open rates, click-through rates, and overall engagement rates."

Graeme Barnes
Senior Digital Performance Analyst, HSE

Useful links

English Devolution Hub
Our goal is to provide a comprehensive support hub that offers valuable resources, practical guidance, and innovative technology solutions. By fostering a community of collaboration and peer networking, we aim to empower local councils to navigate the complexities of devolution and local government reorganisation with confidence.
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Granicus Experience Group (GXG)
GXG helps your organisation achieve measurable outcomes by designing custom solutions for communications, engagement, service delivery, and more. GXG’s unique approach breaks down departmental silos and brings together key stakeholders to align on a singular view of the citizen and map out a digital experience that can achieve better outcomes.
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Future Care Forum
Are you passionate about modernising adult social care in the UK through digital transformation? Join us at one of our 5 locations, for a free, insightful half day event, where you can engage with experts, participate in workshops, and leave equipped with actionable plans to drive change in your organisation.
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