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Introduction

Wiltshire Council, a significant unitary authority in the UK, spans a diverse landscape from Stonehenge to the New Forest National Park. Their vision centres on delivering exceptional planning services, and leveraging digital technology for effective communication and community engagement.

Objective Keyplan plays a pivotal role, offering efficient document production and accessibility, enhancing stakeholder involvement in digital formats. By utilising Objective Keyplan, Wiltshire Council significantly reduced processing time, saving approximately nine months during their Regulation Nineteen consultation. This streamlined approach not only benefits internal operations but also enhances the user experience, making consultations more straightforward and efficient.

Challenges

– Time pressures
– Staffing resources
– Offline representations
– Accessible documents
– Redaction
– Summarising
– Reporting
– Reg 22 documents

Solutions

– Streamlined processes through the Keyplan submission management screens
– In-built redaction
– Summary screens that can be exported back into the collaborative authoring feature in Keyplan
– All in one system, eliminating the need to take responses offline to summarise
– Report builder to help with complex documents such as Reg 22
– Instantly publish accessible documents with a click of a button
– Keyword and subject tagging to feedback into analysis

Results

The Council’s strong partnership with Objective ensures that technology meets the evolving needs of planning departments and officers. As Wiltshire Council advocates for Keyplan’s expansion into other areas of work, it emerges as a fundamental tool for meeting the challenges of planning reforms and advancing efficiency in planning processes.

“We had over 10,000 representations for Reg 19 which we were able to process within a third of the time (compared to Reg 18) by using Objective Keyplan. We saved approximately 9 months!”

Sophie Davies
Senior Planning Officer, Wiltshire Council

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