Open Systems Lab Ltd
Plan✕ - Apply for pre-planning advice
Plan✕ - Apply for pre-planning advice
Details:
- Company: Open Systems Lab Ltd
- Client: Doncaster
- Year: 2025
- Region: England
- Product: Plan✕
Service areas:
- Plan-making, planning application and data management systems
Introduction
Focused pre-app advice with less back and forth
Challenges
Pre-application advice is still a very manual, unstandardised process. Requests are often submitted with very little information, making it hard for officers to give useful advice, or to identify which policies apply. The service is more expensive, and less useful as a result.
Solutions
Pioneered by Doncaster, the ‘Apply for pre-app advice’ service allows planners to specify the information they need in order to give planning advice, and to ensure requests come with lists of which policies apply already compiled.
Results
↓ 50% reduction in time to send out consultations after receipt, from 10 days to 5 days - Doncaster
↓ 76% reduction in time to validate pre-app applications, from 6.5 days to 1.5 days - Doncaster
↓ 80% reduction in the time taken to process a pre-app - Doncaster
↑ 55% increase in householder pre-applications since the launch of this service - Camden
↑ 36% increase in pre-app revenue since the launch of this service on PlanX, over £45k additional revenue within 6 months - Camden
↓ 76% reduction in time to validate pre-app applications, from 6.5 days to 1.5 days - Doncaster
↓ 80% reduction in the time taken to process a pre-app - Doncaster
↑ 55% increase in householder pre-applications since the launch of this service - Camden
↑ 36% increase in pre-app revenue since the launch of this service on PlanX, over £45k additional revenue within 6 months - Camden
